Frequently Asked Questions

Everything you need to know about your mission with ShopStarTrek.com

What are your standard shipping times?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 10-14 business days depending on the destination.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return window for all unused and unopened items. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.

How can I contact customer support?

Our support team is available Monday through Friday via email at [email protected] or through our live chat feature located at the bottom of the page.